In case you have any complaint or grievance against IGI General Insurance, any of our salespersons, agents, brokers, surveyors or any of our banking partners in respect of your insurance policy or claim, you may contact us at any of the following:

  • UAN No: 021-111-308-308
  • Contact No. 021-111-308-308 Ext. 821 042-111-308-308 Ext. 101
  • Letter to “Complaints Officer”

If your complaint is not resolved within 30 days, then you may contact the “Federal Insurance Ombudsman” or the “Official Coordinator, Small Disputes Resolution Committee.”
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SECP Investor Complaints Section

“In case your complaint has not been properly redressed by us, you may lodge your complaint with Securities and Exchange Commission of Pakistan (the “SECP”). However, please note that SECP will entertain only those complaints which were at first directly requested to be redressed by the Company and the company has failed to redress the same. Further, the complaints that are not relevant to SECP’s regulatory domain/competence shall not be entertained.”