Complaints Resolution Forums

For Motor Benefits intimation & Queries: For Lahore: 042-111-308-308, for Karachi: 021-111-567-567 or 021-111-308-308, & for Islamabad: 051-111-308-308. For Health Benefits Query & Approvals: 042-345-03333. For Non-Health/Non-Motor: 111-308-308 (if dialing from other than Landline, dial the area code for Lahore (042), Karachi (021) & Islamabad (051) before the number) Email ID: report.claims@igi.com.pk

In case you have any complaint or grievance against IGI General Insurance, any of our salespersons, agents, brokers, surveyors or any of our banking partners in respect of your insurance policy or claim, you may contact us at any of the following:

UAN No: 021-111-308-308
Contact No. 021-111-308-308 Ext. 821 042-111-308-308 Ext. 101
complaints@igi.com.pk
Letter to “Complaints Officer”

If your complaint is not resolved within 30 days, then you may contact the “Federal Insurance Ombudsman” or the “Official Coordinator, Small Disputes Resolution Committee.”

Click here for details