General Claim Procedure

Claim Procedure:At IGI General Insurance we consider the claim to be our end product and endeavor best to easy and timely service to our clients. An understanding and adherence to the following procedure(s) will assist in a swift and equitable settlement of the claim with your assistance.

  1. Notify Us:An event resulting in a loss or damage under the specific policy shall be reported to the Company without any delay. Keep your policy and/or certificate of insurance handy and advise their number, location of loss, type of damage and contact numbers of person concerned.
  2. Appointment of Loss Adjuster:The Company will, depending on the magnitude of loss, appoint SECP certified loss adjuster to inspect and adjust the loss in line with the terms, exclusions and conditions of the specific policy & Endorsements.
  3. Provide information:Please provide all required documents, duly sign & fill up the claim form and co-operate with the loss adjuster for any other information(s) that the company or loss adjuster may require. This will assist in an expeditious settlement of the claim.
  4. Settlement and acceptance:The surveyor after assessing the loss will settle the claim with your agreement via an acceptance letter, whereafter the survey report along with all requisite documents will be issued by the loss adjusters advising the payable amount with due consideration to depreciation and/or under insurance if applicable.
  5. Payment of claim:the payment of claim is made through a cross cheque/Online Transfer in the name of the insured or in joint names where a Bank or any other lending agency is involved.

The payments in motor claims are generally made to the workshops directly.

  1. Disputed Claims:It is our utmost desires to settle every individual claim amicably however, there may, at times, be some dispute either on the matter of liability or amount of claim. In case you are not satisfied please take further action as per the Complaint section.

Study your policy document to ensure that the loss you are going to report is covered under the policy. In case of doubt contact the company.

To Lodge your claim, please call IGI General Insurance Office.

Monday till Friday (9:00 AM till 5:30 PM)
Friday (9:00 AM till 6:00 PM) except public holidays.
For Motor Claims intimation & Queries:
           Lahore: 042-111-308-308
           Karachi:021-111-567-567 or 021-111-308-308
           Islamabad: 051-111-308-308
For Health Queries & Approvals: 042-345-03333
For Non-Health/Non-Motor Claims:
           Karachi: 021-111-308-308
           Lahore: 042-111-308-308
           Islamabad: 051-111-308-308

For Submission of documents through courier:

For Head Office & Karachi Branch:
IGI General Insurance Limited
Head Office & Karachi Branch
Suit # 701-711, 7th Floor, The Forum, G-20 Block 9, Khayban-e-Jami Clifton – Karachi, Pakistan
UAN # 92-21-111-308-308

For Lahore:
IGI General Insurance Limited
Corporate office & Lahore Branch
UAN # 92-42-111-308-308

For Islamabad:
IGI General Insurance Limited
Islamabad Branch
3rd Floor, Kamran Centre, Blue Area, Islamabad
UAN # 92-51-111-308-308

For Filing Online Claim intimation, Please Click Here or send an email at